The processes below apply only to the Division of IT and not to the rest of the University.
IT Service Management processes are designed to provide guidance and coordinate activites as well as clarify roles and responsiblites with the intention to help service providers deliver services that better position customers to achieve desired business outcomes.
Design of these processes draws on the IT Infrastructure Library framework. For an introduction to the IT Infrastructure Library, see the video course on lynda.vt.edu for ITIL Foundations. If you are interested in IT Service Management, consider joining the ITSM interest group by going to groups.google.com, searching for “itsm”, and requesting to join.